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Terms
& Conditions for our Guests
Before making your reservations you should accept the following:
General
Once we have established a check in time at the rented property you will be welcomed by a member of
our team in order to sign together with the owner or his legal representative the temporary rent agreement
and the correspondent inventory which will be previously reviewed by both parties. At this time, you
should pay the remaining rent balance and the corresponding damage deposit, both in cash. Keys will be
given to you and we will orient you with the apartment.
In the event of unexpected damage caused to the property before your arrival, which prevents a
comfortable stay at that location, Buenos Aires Total will do its best efforts to relocate you in another
apartment with similar characteristics and comfort or will refund the amount which was paid for the
initial reservation.
All property owners have the right to decide not to allow you in their properties. In case that this occurs,
we will make alternative arrangements for you.
The use of the property by more than the number of allowed persons will result in the immediate
termination of the rent agreement.
Prices
Published rates are all inclusive and cover building expenses, municipal taxes, electricity, gas, water and,
when specified, cable TV, 24hr Internet connection, and maid service (either once per week or as
indicated otherwise). If the cleaning service is included in the rental price, this does not free you from the
obligation of leaving the apartment in the same cleaning conditions.
The majority of the apartments have pre-pay telephone accounts. To make calls from the apartment, you
will need to purchase pre-paid telephone cards from a local newsagent. You will be able to receive
telephone calls at the property. In case the apartment has other telephone use policy, it will be previously
informed to you.
Administration Fee
Buenos Aires Total's administration fee is of USD 45, independently of the amount and length of the rent.
An additional fee is charged in certain occasions, please see "check in & check out".
Reservation
In order to confirm and hold your dates, a non-refundable deposit of 20% of the total rent amount plus
Buenos Aires Total’s administration fee is required, with the remainder to be paid in cash the moment
you sign the contract.
Reservation payments must be made through Western Union money transfer.
At this moment we will request you your passport or national ID card and will send you a form asking for
some personal and traveling information.
Damage Deposit
At the moment of your check-in, except other conditions are previously established by the owner, you
will have to leave a refundable deposit in cash equivalent to:
a) If the stay is the same or less than 2 weeks: The equivalent for 1 week of rent.
b) If the stay is between 2 weeks and a month: The equivalent for 2 weeks of rent.
c) If the stay is longer than a month: The equivalent for a month of rent.
At the end of your stay, if anything is damaged or missing you agree to pay the cost to repair or replace it
deducting it from the damage deposit or if the cost exceeds it you will agree to cover the remaining
balance due.
Check in & Check out
Check in: 2:00 p.m.
Check out: 10:00 a.m.
Earlier check in or later check out can be considered depending on property vacancy. For its arrangement
you should contact Buenos Aires Total with previous notice.
We deliver keys from 9am to 6pm Mon to Fri.
If you will be arriving from 6pm to 9pm or during Saturday, Sunday or a holyday, please state this
circumstance on advance as to make special arrangements to have a representative waiting for you.
Please note that the following days there are special conditions:
- December 24 & 31 : Check ins are till 3 PM and an additional fee of USD 40 is charged.
- December 25: We do not make check ins.
- January 1: an additional fee of USD 40 is charged
72 hours before your check-out you should contact Buenos Aires Total to coordinate a time for delivery
of the apartment. After checking the corresponding inventory and general state of the apartment you will
receive the damage deposit.
Changes in the rental period
If you cancel or modify the dates of your reservation, your reservation deposit and the administration
fee are non-refundable. Buenos Aires total will not be held responsible for cancellations or modifications
of the dates for any reason.
Since the rent payment is non-refundable (except for the damage deposit) in case you wish to shorten the
length of your stay, we recommend that you book accommodation for the minimum length of time and
then extend the rental period if you decide to extend your stay.
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